Orders received after 12pm (Noon) MST on weekdays will be shipped the following business day. Orders placed over the weekend will also be shipped the following business day. All expedited transit times apply to business days, to be delivered Monday-Friday. Tracking number(s) will be included in your Shipment Confirmation email. Because all shipments are delivered via UPS, we cannot ship to PO Boxes. We will try to accommodate customers with unique shipping situations if contacted prior to ordering.
Orders will be shipped UPS Ground.
Orders will be shipped UPS 2nd Day Air (Transit time: 2 Business Days, Delivered Monday-Friday).
Orders will be shipped UPS Next Day Air (Transit time: 1 Business Day, Delivered Monday-Friday). Please note: The 12pm MST (Monday-Friday) order deadline also applies to Next Day shipping. Orders received after Noon are not guaranteed to be shipped until the following business day. All Next Day orders placed over the weekend will be shipped on the following business day (Monday, except when holidays apply).
SNOW Marketplace ships internationally on a very limited basis. International shipments are restricted to select clothing orders. International customers are responsible for any and all duty, custom fees, and taxes. These fees vary, and can be quite high, so please investigate with your government’s customs department prior to ordering. There are NO RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS. No exceptions will be made, so please do the necessary research on policy (fees and taxes) and product (style, color, and size) prior to ordering.
If you are interested in placing an international order please contact us directly with the following: 1) Summary of item(s) 2) Shipping Address. We will then do a physical check on the items to verify availability and reply with an updated summary including a shipping quote. Please send International Shipping inquiries to [email protected].
Due to the unique nature of our offering, quantities are extremely limited. In rare cases, items are purchased from our vendor’s websites before we can update our inventory. Please accept our deepest apology for this inconvenience.
Customer service is our primary concern. Refunds will be issued for unused, full-priced merchandise with original tags, returned within 14 days of arrival at shipping destination. Refunds are issued in the form of original payment.
The quickest and most efficient way to execute an exchange is to place a new order for the desired replacement product(s). This allows SNOW Marketplace to process and ship the replacement immediately. Then, the customer should return the original product in accordance with the “Return Instructions” enclosed in the original shipment. Upon receipt of the original product(s), SNOW Marketplace will process the return and issue a refund in the form of original payment within 24 hours.
Alternatively, the customer may make note of a requested exchange within a return shipment. Please include all pertinent information on the desired replacement product, including brand, model, size, color, etc. This method of exchange is based on availability at the time the returned item is received. Merchandise WILL NOT be held in anticipation of an exchange in this method. If the desired replacement product is available when the return is received, the replacement will be shipped within 24 hours. If the desired replacement product is not available, a refund will be issued for the returned product(s) within 24 hours, in the form of original payment.
Always feel free to contact us at [email protected] with any questions.
To ensure prompt refund or exchange please include the shipment’s original packing list or provide us with the following information: